Return & Claims Policy

Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to the Seller on the Campus website.

Following situations may arise: -

  • Item was defective.
  • Item was damaged during the Shipping.
  • Product(s) was/were missing.
  • Wrong item(s) was/were sent by the Seller.
  • Item size is not correct.

We encourage the Buyer to review the listing before making the purchase decision.

Buyer need to raise a return request within 15 days from the date of receipt of product by contacting us on our contact number:  +91-11-43272500

Amount will be refunded only after the product is verified by the seller (as mentioned above) and it will be done within 10 working days once we receive the product.

What is the return process?

The return of the footwear is initiated by sending a request email to customercare@campusshoes.com  along with the following details:

  1. 3 Images of the footwear which you have received (top, bottom and side).
  2. Order Number
  3. Reason of your return.

Note: 

 Above required details are mandatory for return. Without these details your request cannot be processed.

 We would request our patrons to avoid sending us any used footwear for return as it will be considered as invalid, and the customer will have to bear the to and for courier cost.

Can I exchange the product with another one available on site?

No, we do not provide exchange. If you wish to get another pair, you can order the product from our website and raise a return request for the product you have received. 

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product. 

 

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

Can I cancel my order?

Customer can cancel the order only before dispatch the product. 

Claim Policy:

Claims are entertained only against manufacturing defects and admissible when shoes have been appropriately used. All minor defects will be considered for repair first.

Definition of Major Manufacturing Defect in Footwear

  • Damaged/Discoloured Upper Material.
  • Broken/Damaged Sole or Insole.

Please include all price tags, labels, original packing and invoice along with the product.

If the product being returned is not in accordance with the above parameters, then buyer shall not be entitled to any refund of money from the seller and the said item will be reshipped to the buyer at his cost.

Refund Policy:

Amount will be refunded after the product is verified by the seller (manufacturing defects / wrong product received /wrong size received) and it will be done within 10 working days once we receive the product and the amount will be refunded through the same mode as the customer has done the payment.

 

Note:  If customer wants to return their product, the request should be raised within 15 days from the date they receive the product.

For any other clarifications or information that you may require, kindly contact us at: +91-11-43272500 or e-mail us at: customercare@campusshoes.com