How can we help?

FAQ

What happens if my payment fails?

In case of payment failure, please retry using the same or different payment option: When re-trying using the same payment option, please check your account details for any errors.For any clarifications and help, you can also get in touch with us via email on eshop@campushoes.com or Call : 91-8130698978.

How do I pay?

The payment options we support are: Credit Card, Debit Card, Net Banking, Cash on Delivery (at selected locations across India)

Campusshoes.com supports following online payment options through CC Avenue:- Supported Credit Cards, American Express, Diners Club International, JCB Cards, MasterCard, Visa

Supported Debit Cards:-

Visa Debit Card issued in India (VBV)

For Supported Netbanking & other payment options, please refer CC Avenue website

What is the estimated delivery time?

Campus shoes generally ship the items within the time specified below:-

Region Estimated Delivery Time

NCR Delhi 2 to 3 Business Days

North Region 2 to 5 Business Days

Rest of India 2 to 6 Business Days

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

What do the different tags like "In Stock", "Available" mean?

In Stock: For items listed as "In Stock" are available for shipment immediately.

Out of Stock: Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase

Seller does not/cannot ship to my area. Why?

Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.

If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

Whether the Seller ships to your location

Legal restrictions, if any, in shipping particular products to your location

The availability of reliable courier partners in your location

Are there any hidden costs (sales tax, octroietc) on items sold by Campus?

There are NO hidden charges when you make a purchase on Campus. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Does Campus deliver internationally?

As of now, Campus doesn't deliver items internationally. You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India, but please ensure the delivery address is in India.

What is the exchange process? Why I have been asked to ship the item?

Once you have requested for an exchange, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product. Alternately, you can ship it back to us. We will add a fixed shipping charges of Rs.50/= in the credit note. There is NO cash refund. Please note down the courier tracking id for any future reference.

I have requested an exchange, when will I get it?

Once an exchange request is created, we send you an email detailing the pickup process as well as provide details about the exchange. The exchange item is delivered to you at the time of pick-up, wherever possible. In all other areas, the exchange is initiated after the originally delivered item is picked up/received.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

What items can I Exchange?

We allow exchange on items available on our website. In case the item of your choice is not available, a credit note for the full value will be issued.

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

Contact Information

For any other clarifications or information that you may require, kindly contact us at Call : +91-11-43272500 or email us at. customercare@campusshoes.com.